The roles behind a journey, named when they are assigned
Our Team

The roles behind a journey, named when they are assigned

A booking may involve a planner, operations coordinator, local guides, drivers, hotels, and activity providers. We describe the role first and provide booking-specific names when assignments are confirmed.

  • PlannerOwns the written brief
  • OperationsConfirms delivery
  • LocalRoute-specific support
Who does what

Accountability is more useful than an unsupported team photograph

Your planner translates the inquiry into a route and commercial proposal. Operations checks hotels, transport, activity windows, and contact handoffs. Local guides and drivers are matched to the booked cities and dates.

The proposal and travel documents identify the people and suppliers relevant to your booking when those assignments are confirmed.

What to expect

The operating standard for this page.

Step 1

Journey planner

Owns requirements, route logic, and the written proposal.

Step 2

Operations coordinator

Confirms availability, tickets, and handoffs.

Step 3

Local delivery team

Guides, drivers, hotels, and activities for the booked route.

How it works in practice

The information, record, timing, and owner for each step.

Item What is checked Record When Owner
Inquiry Planner Clarify dates, party, pace Written brief Before quote
Proposal Planner + operations Check route and scope Proposal Before payment
Booking Operations Confirm suppliers and milestones Confirmation After payment
Pre-arrival Operations + local contacts Issue names and handoffs Travel documents Before arrival
In trip Named local contact Coordinate agreed services Contact route During travel

Names follow confirmed assignments

This avoids presenting a stock team as if it were the team assigned to every route.

What travelers receive
Names follow confirmed assignments

What travelers receive

Before arrival, travelers receive the names and contact details required for the booked itinerary, together with transport, meeting, and escalation instructions. Public staff claims are kept separate from booking-specific operational records.

This avoids presenting a stock team as if it were the team assigned to every route.

Start Planning

Continue

Related pages and booking information.

Guide Standards
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Guide Standards

How route fit and briefing are handled.

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Our Approach
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Our Approach

How each role enters the workflow.

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Contact
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Contact

Ask who would handle your route.

ChinaTourly

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Frequently asked questions

Answers based on the specific booking context.

Will I have one guide for the whole trip?

Not necessarily. Multi-city routes may use different local specialists. The handoff and booked service days are stated in the travel documents.

Can I request a specific person?

Yes. We can check availability, but a request is not confirmed until it appears in writing.

Are staff and supplier photos real?

Public identity photos are used only with source and permission records. Route imagery is not presented as a staff credential.

Who handles a problem during travel?

Use the named contact and escalation route in your booking documents. Service windows are stated there.

Match the role to the route

Ask who will own your booking

Your proposal can identify the planning and operations contacts before you commit.

Prefer to talk first? hello@chinatourly.com  ·  WhatsApp +1 725 303 6645  ·  A real planner replies within 24 hours.