Refund & Cancellation Policy

Refund & Cancellation Policy

Effective for new bookings: 7 September 2026. Earlier bookings keep the terms agreed when booked. Nothing here reduces mandatory consumer rights or more favourable rights already agreed with you.

1. Your Payment Plan

The full-payment plan gives 20% off the journey price, paid in full. The deposit plan gives 10% off: you pay 20% of that discounted journey total at booking, with the remaining 80% due on the date stated in your written quote. The selected payment plan, discounted total, amount due now and balance date are shown before payment.

2. If You Choose to Cancel

You may cancel before departure by writing to hello@chinatourly.com. Cancellation takes effect when we receive your notice, or at an earlier time required by law; it does not wait for our acknowledgement or review.

For voluntary cancellation, any deduction must be lawful, disclosed before payment, and supported by evidence of costs actually incurred for your booking that cannot reasonably be recovered. We take reasonable steps to reduce losses. The calculation must be net of supplier refunds, cost savings and income from resale or alternative use of the services. A supplier's non-refundable label alone is not proof of our loss.

We refund the payments received less any permitted net deduction. We provide an itemised calculation and, on request, the justification for each deduction. The deposit is not automatically forfeited, and there is no automatic percentage penalty. We will not deduct the same cost twice or combine a fixed penalty with the same supplier costs. Any later recovery relating to a cost already deducted will be returned to you without undue delay.

3. Payment and Currency Costs

For voluntary cancellation only, an actual payment-processor or foreign-exchange fee may be included only where it was disclosed before payment, is lawful to charge and cannot be recovered. It must be evidenced, counted once and reduced by any recovery. There is no automatic card, bank or currency deduction. We do not deduct these fees where you are entitled to a full refund under applicable law.

Refunds normally use the original payment method and transaction currency, unless another lawful method is agreed. Your bank's exchange rates or separate charges may affect the amount it credits in another currency; this does not reduce any refund we are legally required to make.

4. If We Cancel or You Have a Fee-Free Cancellation Right

If ChinaTourly cancels your journey before departure, we refund all payments for that journey. We may offer an alternative trip or credit, but accepting either is your choice, not a condition of receiving a refund.

Statutory fee-free cancellation rights are separate from voluntary cancellation. Where applicable package travel law permits cancellation because unavoidable and extraordinary circumstances at the destination or its immediate vicinity significantly affect the package or travel there, you retain the right to a full refund without a cancellation fee. Calling an event force majeure does not remove those rights. Other mandatory rights, including remedies for significant changes or services not provided as agreed, remain unaffected.

5. Refund Timing

We make refunds without undue delay and within applicable legal deadlines. Where package travel law requires reimbursement no later than 14 calendar days after the contract is terminated, that deadline applies. Our review, internal approval or wait for supplier reimbursement does not restart or extend it. We will explain the calculation and timing in writing; any shorter mandatory deadline takes priority.

6. Changes, Included Gifts and Insurance

Requested date or itinerary changes depend on availability. Any lawful, pre-disclosed supplier change costs and the revised arrangements must be agreed in writing before a change is confirmed. This does not restrict statutory rights concerning significant changes.

Both payment plans include one intangible cultural heritage (ICH) experience for each purchased traveller. Full payment also includes, per booking, one room upgrade for one night, one vehicle upgrade for one day and local gifts. The experience, participants, room and night, vehicle and day, and local gift details are agreed in writing before payment. There is no additional spend threshold.

A gift's advertised value is not an automatic cancellation charge. Any actual cost included in a voluntary-cancellation deduction must meet the same evidence, disclosure and net-loss rules above.

Travel insurance is strongly recommended. It does not replace our refund obligations or your statutory rights.

7. Contact

For cancellation requests or a refund calculation, email hello@chinatourly.com. For other booking questions, our planning team is available daily, 08:00-22:00 Beijing time (Asia/Shanghai, UTC+8).