Clear answers before you choose a China journey
Travel Planning FAQ

Clear answers before you choose a China journey

Journey format, price, dates, children, payments, cancellation, visas, guides, and support should be understood before checkout. The specific product page and written proposal control the booking.

  • FormatGroup or private
  • PriceDeposit or full pay
  • TermsBefore checkout
Start with the product page

The same answer does not apply to every ChinaTourly journey

Signature Journeys are curated 4-10 traveler small-group routes. Luxury and Bespoke products have their own format and service scope. Prices can vary by date, party size, rooming, season, and inclusions.

Use the written proposal for the confirmed route, total, payment schedule, contracting party, and cancellation terms.

Applies to new bookings made on or after 7 September 2026. Earlier bookings keep the terms agreed when booked. Nothing in this update reduces mandatory consumer rights or more favourable rights already agreed with you.

What to expect

The operating standard for this page.

Step 1

Journey format

Check whether the product is small-group, fixed premium, or bespoke private.

Step 2

Total price

Do not infer a total from a displayed deposit.

Step 3

Travel readiness

Confirm visas, names, mobility, dietary needs, and insurance before departure.

How it works in practice

The information, record, timing, and owner for each step.

Item What is checked Record When Owner
Minimum group Signature routes confirm from four travelers Up to ten Product page Ask about a supplement below four
Children Over 1.2m follows adult pricing when occupying a bed Below 1.2m requires a quote Booking module Rooming matters
Payment Full payment: 20% off; deposit plan: 10% off Deposit: 20% of discounted total; balance: 80% Booking module Balance date in written quote
Cancellation Net evidenced costs; no automatic deposit forfeiture Mandatory fee-free rights preserved Refund policy Read before payment
Support Planning: daily 08:00-22:00 Beijing time Asia/Shanghai, UTC+8 Booking confirmation Keep offline

What is confirmed before payment?

Ask for any unclear item to be added to the written proposal.

The decision checklist
What is confirmed before payment?

The decision checklist

Confirm the journey format, dates, party size, rooming, total price, deposit or full-pay amount, included services, exclusions, cancellation terms, and any experience still subject to availability.

Ask for any unclear item to be added to the written proposal.

Start Planning

Continue

Related pages and booking information.

Refund Policy
Read next

Refund Policy

Read cancellation and refund timing.

ChinaTourly

Open page
Travel Guide
Read next

Travel Guide

Visa, payment, season, and transport guidance.

ChinaTourly

Open page
Contact
Read next

Contact

Ask a booking-specific question.

ChinaTourly

Open page

Frequently asked questions

Answers based on the specific booking context.

Are all products the same price on desktop and mobile?

They use the same Shopify product and pricing data. The amount shown in a button and bill summary should match the selected date, party size, and payment option.

What happens when fewer than four people book a Signature Journey?

The traveler may be offered an alternative date, a private supplement, or a small price adjustment. The option must be stated before payment.

Can you handle dietary or mobility needs?

Tell the planner before proposal. Feasibility and any added cost depend on route and suppliers and should be confirmed in writing.

Do I need travel insurance?

Travel insurance is strongly recommended. Review medical, cancellation, evacuation, and activity exclusions for the booked route.

Can I change the route during travel?

Minor pacing changes may be possible. Material routing changes depend on availability and can create additional cost. Use the named contact in your documents.

How do Tibet permits work?

Foreign visitors require permit-compliant arrangements through an eligible local operator. Lead times and current rules must be reconfirmed for the travel date.

How do the payment plans work?

The full-payment plan gives 20% off the journey price, paid in full. The deposit plan gives 10% off: you pay 20% of that discounted journey total at booking, with the remaining 80% due on the date stated in your written quote. The selected payment plan, discounted total, amount due now and balance date are shown before payment.

What happens if I need to cancel?

Voluntary cancellation is assessed using lawful, pre-disclosed and evidenced nonrecoverable costs, net of savings, refunds and resale. The deposit is not automatically forfeited. Operator cancellations and statutory fee-free cancellation rights are treated separately; credit is optional. Refunds are made without undue delay within applicable legal deadlines. See the Refund Policy for the full calculation and timing.

Which gifts are included with each payment plan?

Both payment plans include one intangible cultural heritage (ICH) experience for each purchased traveller. Full payment also includes, per booking, one room upgrade for one night, one vehicle upgrade for one day and local gifts. The experience, participants, room and night, vehicle and day, and local gift details are agreed in writing before payment. There is no additional spend threshold.

Still deciding?

Ask the question that changes your booking decision

We will answer against the specific route and dates rather than a generic promise.

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