ChinaTourly
Customer Center
Customer Center
Everything you need after you book — track your journey, adjust your plans, review payments, and reach a real travel designer in Chengdu within one business day.
Track Your Booking
See where your itinerary stands, from deposit to final confirmation.
Modify a Trip
Change dates, add cities, or adjust travellers with your designer.
Payments & Receipts
Understand deposits, balance dates, and how invoices are issued.
Cancellation & Refunds
Read our flexible terms and how to request a change in writing.
Travel FAQ
Visas, payments, connectivity, and on-the-ground questions answered.
Talk to a Designer
Reach your dedicated planner by email or WeChat, any day of the week.
How to check your order & itinerary
- Open the confirmation email we sent when you booked — it contains your unique booking reference (e.g. CT-2026-0481) and a private link to your live itinerary.
- To see payment status, click "View my itinerary" in that email. Your deposit, balance due date, and included services are listed there.
- Need a change or can't find the email? Send your booking reference and full name to our team and we'll respond within one business day.
