Booking Confirmation Policy

Booking Confirmation Policy

Applies to new bookings made on or after 7 September 2026. Earlier bookings keep the terms agreed when booked. Nothing in this update reduces mandatory consumer rights or more favourable rights already agreed with you.

This page explains what happens between your initial enquiry and your departure day — and how we confirm, communicate, and deliver your ChinaTourly journey.

1. The Enquiry-to-Booking Process

2. Booking Confirmation

Your written quote sets out the payment plan, cancellation terms and confirmation process before you pay. Once the required full payment or deposit is received and the booking is confirmed, we send a formal Booking Confirmation by email. This document includes:

• Your confirmed journey dates and itinerary summary
• Assigned local contact details when confirmed, with the route-specific support arrangements
• Selected payment plan, discounted total, amount paid, remaining balance and its agreed due date
• Pre-departure document checklist

The full-payment plan gives 20% off the journey price, paid in full. The deposit plan gives 10% off: you pay 20% of that discounted journey total at booking, with the remaining 80% due on the date stated in your written quote. The selected payment plan, discounted total, amount due now and balance date are shown before payment.

Both payment plans include one intangible cultural heritage (ICH) experience for each purchased traveller. Full payment also includes, per booking, one room upgrade for one night, one vehicle upgrade for one day and local gifts. The experience, participants, room and night, vehicle and day, and local gift details are agreed in writing before payment. There is no additional spend threshold.

Cancellation and refunds follow the Refund & Cancellation Policy applicable when you book. Voluntary cancellation is assessed using lawful, pre-disclosed and evidenced nonrecoverable costs, net of savings, refunds and resale. The deposit is not automatically forfeited. Operator cancellations and statutory fee-free cancellation rights are treated separately; credit is optional. Refunds are made without undue delay within applicable legal deadlines. See the Refund Policy for the full calculation and timing.

3. Pre-Departure Pack

We agree the delivery date for your Pre-Departure Pack in your booking documents. It contains:

• Day-by-day detailed itinerary with all timings
• Hotel addresses in English and Chinese characters
• Local SIM card / e-SIM guidance and recommended apps
• Weather forecast and packing recommendations
• Emergency contact card (printable)
• Cultural tips relevant to your specific destinations

4. In-Journey Support

Our planning team is available daily, 08:00-22:00 Beijing time (Asia/Shanghai, UTC+8). Your booking documents identify the assigned local contact and the support arrangements for your journey.

5. Response Times

6. Questions

If you have a question about confirmation or the agreed timeline, contact our planning team:
hello@chinatourly.com  |   WhatsApp +1 (725) 303-6645