Booking Commitments

What ChinaTourly puts in writing before payment

Trust starts with a journey format, service scope, price, payment schedule, cancellation terms, and contracting party that the traveler can review before checkout.

  • ClearJourney format
  • MatchedBill and buttons
  • WrittenTerms before payment
The practical guarantee

No important booking term should depend on a marketing badge

The product page and proposal should identify whether the journey is small-group or private, the selected dates and party size, the total or deposit amount, included services, exclusions, and terms. The booking module should show the same amount in the bill summary and selected payment button.

Supplier-dependent experiences remain subject to confirmation until they appear in the final written scope.

What to expect

The operating standard for this page.

Step 1

Price consistency

The bill summary and selected payment button must match.

Step 2

Policy visibility

Refund and payment terms are available before checkout.

Step 3

Named handoff

Travel documents identify the relevant contact route.

How it works in practice

The information, record, timing, and owner for each step.

Item What is checked Record When Owner
Journey type Group or private Product page Before inquiry Traveler
Dates + party Selected travel inputs Booking module Before checkout Traveler
Payment Deposit or full pay Bill + button Before checkout Commerce
Cancellation Timing and deductions Refund policy Before payment Traveler
Delivery Confirmed services and contacts Travel documents Before arrival Operations

When something changes

The applicable legal framework remains the terms and confirmed booking documents.

Material changes are communicated in writing
When something changes

Material changes are communicated in writing

If availability, supplier conditions, weather, transport, or regulation requires a material change, the traveler should receive the revised service, timing, and any price effect through the booking contact.

The applicable legal framework remains the terms and confirmed booking documents.

Start Planning

Continue

Related pages and booking information.

Refund Policy
Read next

Refund Policy

Review cancellation and refund timing.

ChinaTourly

Open page
Terms of Service
Read next

Terms of Service

Review contracting and liability terms.

ChinaTourly

Open page
Start Planning
Read next

Start Planning

Request a route-specific proposal.

ChinaTourly

Open page

Frequently asked questions

Answers based on the specific booking context.

Is every experience guaranteed at inquiry?

No. Supplier-dependent experiences are confirmed only when named in the final proposal or booking confirmation.

What if the displayed price changes by date?

Season, holiday, party size, and rooming can affect price. The selected inputs and written proposal control the confirmed amount.

Where are refunds defined?

The live Refund Policy and any booking-specific supplier exceptions in the proposal define the applicable terms.

Is support available around the clock?

Use the service window and escalation route stated in the booking confirmation. We do not rely on an unsupported blanket 24/7 claim.

Read before paying

Ask for any unclear term to be written into the proposal

Clarity before checkout is part of the booking process.

Prefer to talk first? hello@chinatourly.com  ·  WhatsApp +1 725 303 6645  ·  A real planner replies within 24 hours.