Booking Commitments

What ChinaTourly puts in writing before payment

Trust starts with a journey format, service scope, price, payment schedule, cancellation terms, and contracting party that the traveler can review before checkout.

  • ClearJourney format
  • MatchedBill and buttons
  • WrittenTerms before payment
The practical guarantee

No important booking term should depend on a marketing badge

Applies to new bookings made on or after 7 September 2026. Earlier bookings keep the terms agreed when booked. Nothing in this update reduces mandatory consumer rights or more favourable rights already agreed with you.

The full-payment plan gives 20% off the journey price, paid in full. The deposit plan gives 10% off: you pay 20% of that discounted journey total at booking, with the remaining 80% due on the date stated in your written quote. The selected payment plan, discounted total, amount due now and balance date are shown before payment.

Both payment plans include one intangible cultural heritage (ICH) experience for each purchased traveller. Full payment also includes, per booking, one room upgrade for one night, one vehicle upgrade for one day and local gifts. The experience, participants, room and night, vehicle and day, and local gift details are agreed in writing before payment. There is no additional spend threshold.

What to expect

The operating standard for this page.

Step 1

Price consistency

The bill summary and selected payment button must match.

Step 2

Policy visibility

Refund and payment terms are available before checkout.

Step 3

Named handoff

Travel documents identify the relevant contact route.

How it works in practice

The information, record, timing, and owner for each step.

Item What is checked Record When Owner
Journey type Group or private Product page Before inquiry Traveler
Dates + party Selected travel inputs Booking module Before checkout Traveler
Payment Deposit or full pay Bill + button Before checkout Commerce
Cancellation Net evidenced costs; statutory rights Refund policy Before payment Traveler
Delivery Confirmed services and contacts Travel documents Before arrival Operations

When something changes

The applicable legal framework remains the terms and confirmed booking documents.

Material changes are communicated in writing
When something changes

Material changes are communicated in writing

If a material change is needed, we explain the revised service, timing, price and your options in writing. Any statutory right to cancel without a fee and receive a refund is preserved. An alternative or credit is optional.

Agreed booking terms apply without reducing mandatory consumer rights.

Start Planning

Continue

Related pages and booking information.

Refund Policy
Read next

Refund Policy

Review cancellation and refund timing.

ChinaTourly

Open page
Terms of Service
Read next

Terms of Service

Review contracting and liability terms.

ChinaTourly

Open page
Start Planning
Read next

Start Planning

Request a route-specific proposal.

ChinaTourly

Open page

Frequently asked questions

Answers based on the specific booking context.

Is every experience guaranteed at inquiry?

Specific services and gift details must be agreed in writing before payment. A marketing description alone does not confirm a named supplier or private session.

What if the displayed price changes by date?

Season, holiday, party size, and rooming can affect price. The selected inputs and written proposal control the confirmed amount.

Where are refunds defined?

Voluntary cancellation is assessed using lawful, pre-disclosed and evidenced nonrecoverable costs, net of savings, refunds and resale. The deposit is not automatically forfeited. Operator cancellations and statutory fee-free cancellation rights are treated separately; credit is optional. Refunds are made without undue delay within applicable legal deadlines. See the Refund Policy for the full calculation and timing.

When can I contact the planning team?

Our planning team is available daily, 08:00-22:00 Beijing time (Asia/Shanghai, UTC+8). Your booking documents identify the assigned local contact and the support arrangements for your journey.

Read before paying

Ask for any unclear term to be written into the proposal

Clarity before checkout is part of the booking process.

Prefer to talk first? hello@chinatourly.com  ·  WhatsApp +1 725 303 6645