Six commitments, each operationally defined
We commit to six things on every booking, each with operational specifics. Below is what each commitment actually means in practice — not in marketing copy.
Commitment 1 · Private travel always. No group departures. No fixed bus schedules. No merchandise stops. No commission-driven restaurant routing. Every guide, driver, transfer, and reservation is yours alone. This includes Bespoke briefs that must run on specific dates.
Commitment 2 · Senior guide threshold. All ChinaTourly guides on routes carry seven-plus years of practice in their working city. New guides apprentice for two years before solo assignment. Senior guides are on retainer — not commission-driven freelancers swapped between operators.
Commitment 3 · Hotel category match. Every itinerary specifies hotels by exact name. If the booked property cannot deliver on the dates (over-booking, force majeure, renovation), we substitute up — never down. Substitution must be at or above the booked tier and is communicated in writing before check-in.
Commitment 4 · Restaurant anchor delivery. Each itinerary specifies anchor restaurants (typically one or two per day). These are confirmed at booking, re-confirmed 14 days before travel, and a backup anchor identified for force-majeure scenarios. If a booked anchor closes unexpectedly, your guide handles a tier-matched substitution on the day.
Commitment 5 · Transport mode discipline. Routes specify mode per leg (G-train business class, internal flight, private car). Substitutions only when objectively forced (cancellations, force majeure) and only at or above the booked class. We document mode and class for every leg in your route documentation.
Commitment 6 · Recovery commitment. If something goes wrong on the trip — sickness, weather, vehicle, hotel, restaurant — your guide and the regional dispatch team handle recovery within 24 hours. For force-majeure cancellations of major route components, we offer credit toward future travel or refund per the original payment schedule.
Six commitments. Each operationally defined. None of them marketing slogans.
